Billing, Delivery & Refunds

1. What customers purchase

Pavoflow AI sells digital SaaS subscriptions and fixed AI service credit packages. Customers do not open a deposit account, wallet, stored-value account, or investment product.

Credits are consumed when a user runs an eligible AI image, video, copywriting, canvas, or related service. Credits have no cash value and remain attached to the purchasing account.

2. No transfer, withdrawal, or cash redemption

• Credits cannot be transferred, gifted, sold, or exchanged between accounts.
• Credits cannot be withdrawn, redeemed for cash, or converted into a bank balance.
• Pavoflow does not operate a user-to-user payment, stored-value, money-transfer, or cash-out service.

3. Payment and checkout

Eligible online payments are initiated from pavoflow.ai and processed by the payment provider displayed at checkout. PayPal Checkout will be used for eligible international payments after merchant approval.

The checkout displays the selected package or subscription, amount, currency, billing period, and applicable renewal terms before the customer authorizes payment.

4. Digital delivery

All products are digital services. There are no physical goods and no shipping. After payment confirmation and server-side verification, the subscription or purchased credits are normally activated automatically.

If automatic delivery is delayed, customers may contact support with the order identifier and payment reference.

5. Renewal and cancellation

If a checkout transaction is presented as recurring or automatically renewing, the subscription continues for the disclosed billing period and renews until cancelled.

Customers may cancel future renewal through the account billing page or by contacting support. Cancellation stops future renewal charges, while paid access generally remains available through the current paid period.

6. Refunds

Because digital services may be delivered immediately, completed purchases are generally non-refundable except where required by law or where the service was not delivered as described.

Duplicate charges, failed delivery, unauthorized transactions, and other abnormal payments may be submitted to support for review. Approved refunds are returned to the original payment method and are not paid to another account.

Refund reviews may consider order status, payment records, service usage, credit consumption, technical logs, and applicable payment-provider rules.

7. Price and credit adjustments

Plan prices and credit consumption rates may change due to third-party AI model, computing, infrastructure, tax, or operating costs. We provide reasonable advance notice before a new price takes effect.

Price changes do not apply retroactively to an active paid period. New prices apply to new purchases and subsequent renewals. Customers who do not agree may cancel renewal before the effective date.